How HiThisIs answers a call, start to finish
Here's exactly what happens from the moment your phone rings to the moment a lead lands in your pocket. A typical call takes about a minute and a half, and your caller never knows they reached anything other than a helpful front desk.
Your number forwards to us
You point your business line, or just your missed and after-hours calls, at HiThisIs. Nothing to install. Keep the number you've always had.
It picks up on the first ring
No hold music, no phone tree. The caller hears a warm "Hi, this is [your company], how can I help?" and starts talking.
It has a normal conversation
It reacts to what the caller actually says, asks one thing at a time, and waits while they think. It speaks their language and never rushes them through a script.
It gets the things that matter
Name, callback number, address, what they need, and how urgent it is. It reads the number and address back to be sure, and checks the address against the map.
It acts, if you let it
Look up an order, quote from your price list, check an open slot and book it, or hand the caller to a real person. You decide what it's allowed to do.
You get the lead in seconds
The moment the call ends, the full lead hits your phone by text and your inbox by email, and flows to your other tools. Emergencies are flagged.
It does a lot more than take a message
Everything here is real, and everything here is yours to switch on or off in the portal. Start simple, turn on more as you go.
Answers every line at once
Ten callers at 8am on the coldest morning of the year? It answers all ten at the same time, each one a full conversation. No busy signal, no queue, no caller sent to voicemail. Your busiest hour stops costing you jobs.
Hands off to a real person
Set when it should transfer: only when a caller asks, on genuine emergencies, or always offer once. It says a quick line and connects them live to whatever number you choose.
Trained on your business
Write plain-English instructions, set the greeting, pick the voice, choose the name. Tell it what you don't service, your service area, anything specific. It stays smart and follows your lead.
Quotes prices, if you want
Off by default. Turn it on, paste your price list, and it quotes exactly what you wrote, never a guess. Leave it off and it captures the job for you to price.
Checks the calendar and books
Connect your scheduling system and it can check what's open and book the caller in while they're still on the line, then the appointment flows to your calendar.
Looks things up live
Wire it to your own system with a live lookup. It can verify an order number, a policy, a booking reference, or an account, and use the answer right there in the call.
Speaks their language
It opens in your language and switches the moment a caller speaks another one, then stays in it for the rest of the call. No "press 2 for Spanish".
Sends leads everywhere
Text and email in seconds, plus your CRM, calendar, a webhook, or your own app through the API. Connect a tool in a couple of clicks and the leads just start flowing.
Screens spam and robocalls
It hangs up on robocalls and telemarketers on its own, drops dead-air calls so they don't cost you minutes, and lets you block any number.
Records, with consent
Turn on recording for quality and training, and turn on a spoken notice so callers are told. Both are your call, off until you flip them on.
Checks the address
The service address is matched against the map and confirmed with a postal code, so your crew rolls to the right place the first time.
Knows your trade
It already understands the vocabulary and the common problems of your industry, so callers feel like they reached someone who works in the shop.
You're in control of what it does
By default it stays out of your way and just hands you a clean lead. Flip these on in the portal whenever you're ready.
Pricing
Stays quiet on price until you give it a list. Then it quotes only what you wrote.
Scheduling
Captures and hands off by default. Connect your booking tool and it can schedule live.
Transfers
Off until you set a number and a rule for when a real person should take the call.
Scope
If a caller asks for something outside your trade, it says so politely and still takes a message.